At ganbino.com, we regard the security and the privacy of our customers as a priority. We have taken active measures to protect the information we receive from you so your online activities on our website are safe and protected. We keep our customers informed on the measures we take to protect their privacy.
The privacy deals on how we obtain the information and the right way we utilize them. We also inform you on how we use the information we receive and what you can do to make sure that you are protected each time you make use of our website.
What information do we receive?
When you place an order on our website, you will be required to to give us some information about you. For the product you ordered to be delivered to you, we need to collect, store and process the data you provided while placing the order. We also need the information on you as a basis of operation in case claims arise.
Information that we need
When you are buying anything from our website, we will need different types of information. Some of the information that we will require are: the title, postal address, email address, date of birth, gender and the name. We may also need you to give a delivery address, payment details, bank account or credit card details, mobile number and telephone number, all for the transaction processing.
We need all this information to make sure your order is processed on time and in the right manner. We also need the information for the account you have with us. The information we receive from you will be used to confirm and carry out the financial transactions of the purposes for which the payments were made. We can also use the information we receive to send the information that can be useful to you, our services and products. However, we will ensure that you are provided with the information anytime you need it. In a situation where we realize that you do not like to receive the communication from us, you are free to opt out.
For security reasons, the details of the order will be stored. The information is also accessible to you when you log into our site. Everything will be transparent for you to see. You will view all the details of the order and find out if it has been completed or not.
All the information you give us are treated with utmost caution and discretion. They are protected and kept confidential. They are not available for any third party.
However, you have a good percentage of your cybersecurity in your hands hence you are required to keep your password safe and not let it get compromised.
Why do we need to collect, to store and to use your information or data?
The major reasons for which we collect and store the data are the following:
Business Monitior: Our business has processes which depend on the performance of the business. Hence, we require the data to monitor the scale of the business, its ups and downs. Through this we know how best to maintain and improve our services for your utmost satisfaction. The data we obtain from you helps us to provide support for the services or the products you receive, it also enables us manage the assets of the company properly.
Processing of the order: The information you provide enables us to communicate with you effectively to ensure your order and other requests are fulfilled to your satisfaction. Without adequate information from you, transactions will not be completed.
Record Keeping : We also require the information on you for the purposes of record keeping as well as other services /administrative services related to our transactions with you.
Protection and Safety: To ensure the protection and the safety of property and right of the users and business, we adhere to the legal requirements which are not limited to the government reporting, legal or statutory obligation according to the laws.
For survey purposes: We may get in contact with the user using the survey to gather information on users’ opinions of the services we provide or the new services that may be available afterwards.
For tracking records: We use data obtained to follow or to record some calls, and chats related to online transactions which will be required later in the process of completing tasks. The data may also be used for the staff training and quality assurance purposes.
Promotional purposes and direct marketing: Some of the data we collect are used during promotions and direct marketing.
Website operation: We use the information from our customers to operate the site and improve content. This helps us achieve better services and products for the happiness of our customers.
Links and third parties
You should know that depending on our discretion, we may give the details to some companies that we are aligned with. We can give the details to the subcontractors or agents who work with us and who will use the data in accordance with the agreements. In order to curtail and fight cyber crimes, we may also have to exchange the information with other companies who are committed to fraud protection.
In the event we sell our business, we will also sell the database which may have the personal information.
We have invested heavily in taking security and technical measures to prevent the unlawful or unauthorized access to the accidental loss or the damage or the destruction of the information. Anytime we receive the data, it will be received over a secure server. We have established firewalls on all our servers. To further protect your information, we may need you to provide us proof of identity before we may release the personal information you may require. However, it is your duty to protect your computer and ensure your passwords are not compromised for whatever reason.
If you are not convinced of how the data is being utilized, you may request for access to all the data we have on you. You have the right to request for a change of any information you think is not true about you. You may also at any time request that we stop keeping your data or sending them out as promotional items.
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