Terms and conditions
Ganbino.com stands as the seller while a company or business that signs an agreement or contract with us while purchasing our products or using our services is the buyer.
The following are the terms and conditions that will guide our contract:
The terms and conditions from our company highlight the specifics of the conditions under which the company sells the product. The contract is made professional between the company and the seller. You will find the the terms and conditions on full display on the website and the customers are required to read them properly before using any of the services or purchasing any product from our company. The moment you place an order with our company it means that you accept our terms and conditions and it shows that you have read and understood them perfectly. Even if you have previously read the terms and conditions, you are advised to read them afresh before placing any new order. This is because the information of the terms and conditions may have been updated or changed. Anytime you place an order, you are subject to the terms and conditions prevailing at that moment.
Each time a new order is placed, it is the contract that will be fulfilled between the company and the customer. It means that the customer accepts the stipulated terms and conditions.
The customer reserves the right to choose the payment method suitable as well as the delivery address. The moment the customer receives the confirmation email from our company, the order becomes valid.
The quotations for our products and services are on display on our website. If a customer places an order, it means that he accepts the price. You may be required to pay taxes or VAT over the prices displayed on the website. In a situation where the buyer needs to pay for the change of the exchange rate, import duty, freight charge or any other charge after a new price has been established, the overall cost may go up.
Billing or payment
The payment options available on the website will decide the payment path a customer will use. Whereby you do not find the payment options suitable to you, you are free to call us and find out if we can approve the payment options you are comfortable with. But bear in mind that whichever options you want to use must be legitimate. Make sure you use the payment options that give you legal coverage.
You will only receive your order after the payment is successful. If the payment does not go through, then the order is cancelled.
Paying in advance does not guarantee any discount or any extra benefit. In a case where payment is not successful, the discounts or benefits that would have been acquired are cancelled. If you do not make full payment, we may not be able to deliver the product to you.
Any product visible on the website will be available and if you place an order, it will be sold to you. In a situation where for any reason, the product is no longer available after you had made an order, we will notify you via the email you submitted. Bear in mind that an order could be delayed while the new product is being processed for availability.
Getting your order
The company can acknowledge that the they gave the order by sending an email to the customer. Where the product is transferred to a delivery service, a customer will also be notified via email by the company.
The delivery time should tally with the delivery time a customer chose after the placement of the order. You are the one to check and confirm if the product you received is the order you placed. If the product is in good condition, and you receive it, it means you have accepted the product and it satisfies the order placed.
Where you are not happy with the product, you should notify the company immediately. If you do not comply with all the procedures, the company will take it that you received your order in the right condition. Any time you place an order, it will be delivered to you as far as it is available at that material time.
The delivery dates are calculated by estimating the most appropriate time interval for the delivery. But you should know that late delivery does not give you the right to cancel the order without any tangible reason.
We require you to report to us within 10 days of receiving a damaged product or products to take proper analysis. The delivery time is anchored on the contract. You will see the price you have to pay along with the delivery period. The company will ensure it delivers the product within the delivery period.
However, you should know some of the issues that may cause delay in delivery.
Wrong Address: Late delivery can be as a result of wrong address given by the customer. In this case, the person at the address will refuse to receive the goods. The price will not alter in such cases. Delivery Service: Late delivery can also be caused by delivery service. The goods to be delivered are handed over to the carrier within the right period; however if the shipment suffers a set back because of one reason or the other, the problem of late delivery will occur. In such situations, the price will not change.
Product Problem: Late delivery can be as a result of product problem: Sometimes, delivery can be delayed due to problem identified in the product. The company will adjust the price to reflect invoice price of the time that the product will be delivered. However, price will not be less compared to the best price available within the 20 working days.
Anytime, goods are to be transferred to customers or any person assigned to receive the products, the risks are borne by the person. This is applied to any product sold. You are to use the payment options made available by the company.
Ownership with risks
Anytime products have been delivered to the buyers, the risk of protecting them will be transferred to the owners. The title of the property is still in the name of the owner until the full payment had been recorded. The buyer bears all the payments required on a product or services such as tooling, duties or freight charges. These prices will show differently.
Product with services
You can purchase the products that are listed on the company websites. Each item is well specified so you are meant to read the specifications thoroughly before placing an order.It is not guaranteed that the products you purchase will satisfy your needs if they are different from the provided uses.
If the product does not meet all your extra needs than the ones specified, you cannot take any legal actions against the company. The company will not take responsibility for any damage caused by the problem from internet use, virus service break, intrusion and data loss.
If a product is faulty, you should inform the company without any delay for a refund, a new product or company credit. However, to qualify for any of these, you must return the product first. The liability of our company will not be over the price that you paid for the product itself.
The law protects any content at the website. You are not allowed to reproduce any part for any reasons without prior consent from the company.
Any event that occurs outside the control of the company is known as the force majeure, it could be downtime in production, traffic congestion and strikes. If for any reason, the company cannot carry out the job as required, the company will not be held liable for any delay or failure in delivering the goods. If the company is unable to resolve any challenges faster, then the company will cancel the contract in 14 days for a refund or store credits.
Any financial liability will be limited to the value or the quantity of the order that the customer paid. If the responsibility of the company is not based on the order, any financial liability will not be over the amount that has been taken from the customer in a given period.
In a situation a dispute occurs, the common law will prevail. However, for disputes relating to product defects or refund, you should contact the company directly.